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No matter how far along I get in life, I'll always refer to myself as "That chick that grew up poor in the drug-filled streets of Port Arthur, Texas." Always a bad ass!

Right now, I'm going through a top-down transformation. I'm starting with my hair - taking it from processed to natural; and so far I'm loving it. Get updates on my process on newtonatural.com.

Sunday, January 13, 2013

Know your consumer rights; especially when you are at WalMart

I purchased Claritin tablets yesterday, and realized this morning that I should've gotten the Liquid Gels. I HATE to return anything but didn't see the point of being out of $20 more when I've spent several hundred at Walmart over the weekend.

So on my way back from my son's basketball practice I brought the Claritin, as I had purchased it, and the receipt to the Customer Service desk.

Since there was a line, I figured the best use of my time would be spent reading the return policy. By the time my turn came up I was familiar enough with the 5 or 6 paragraphs on the sign to feel prepared.

I told the lady, I want to exchange these Claritin tablets for Liquid Gels, and what did she say??? A LIE!!!!!!

This ignorant redhead looked me in the eye and said, "Walmart's return policy will not allow me to return or exchange those."

As an informed consumer, I asked her what any informed consumer would ask. "Ok, where is the policy because THIS WalMart policy doesn't mention it."

Next lie. "This policy is specific to the pharmacy, so it's on a sign in the pharmacy."

Fortunately, I'm not AT ALL lazy, so I walked the 20 or so steps to the pharmacy and looked on EVERY shelf and wall. Nothing.


So I walked back to the Customer Service desk and asked the same lady to come show me the sign. I said, "I want to take a picture of it."

She said she was busy, so I stood in line and asked the other lady behind the desk the same request. Poor thing obliged.

This time the two of us walked the 20 or so steps back to the pharmacy, searched every shelf and wall and found no sign.

So, she walked up to the pharmacy and asked the pharmacist. Not the tech, but the woman in charge that should know better.

The pharmacist said, "It is not a Walmart policy, but a pharmacy policy. Would you want to purchase medicine that was opened? If we let you return it, we have to throw it away."

"No. I understand that. But as a consumer, I have rights," I replied. "For instance, I have the right to know BEFORE I purchase a product that I will not be able to return it. So, show me the sign or give me my money."

She sighed. She rolled her eyes. She stared at me. But wrong is wrong, so when she was done, she instructed the lady from customer service to refund my money.

I didn't want it. As I initially intended to, I just returned the tablets for liquid gels. And walked my 9 year old, who was with me during all this, through the lesson of "When you are right, you don't have to be ugly, stay calm, and stand your ground."

I'm a little disappointed by what happened at Walmart. I spend WAY too much money there, and will rethink that decision. I don't want to support a company that would try to pull a fast one on me.

Like the title implies, you MUST know your consumer rights, and exert them.

3 comments:

  1. I love the persistence you showed. I probably would've accepted the fact, but I liked how you stood your ground and demanded to be shown the phantom sign that the smart-mouthed knew didn't exist in the first place. Lol.

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  2. I actually wanted to concede and just pay for the allergy meds because I hate to cause a scene. But I HATE to be lied to. I just hate it. So, I felt like even if I had to pay chickie girl would've been outed anyway.

    I didn't try to get her fired. I just wanted her to see the err of her ways.

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  3. Hate to be lied to, I definitely feel you on that. The clerk might've been so used to telling lies to customers and her lie usually ending the convo. But I guess her co-worker had tired of seeing customers lied to, and took it upon herself while knowing there was policy return warning. Lol.

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